Negocios y Empresas
Bank of Spain warns about risks of AI and technological dependence on the U.S.
Paloma Firgaira
2026-02-11
5 min read
Spanish banks are accelerating their investment in Artificial Intelligence (AI) while doubts persist about its impact on employment and branch networks. Following the annual results presentation of major entities, the Bank of Spain has published a new catalog of risks associated with AI. Soledad Núñez, deputy governor of the institution, warned about the dependence on non-European technology providers and the risk of "herd behavior" in the financial sector, where automated decisions could amplify reactions without solid foundations. Núñez acknowledged the efficiency gains that AI can bring but refrained from commenting on potential job losses.
AI has become a strategic focus for banking. Santander and BBVA have signed agreements with OpenAI, and the latter has launched eight initiatives to place AI at the center of its strategy. Bankinter has initiated the AI First program, led by its CEO Gloria Ortiz, while Sabadell has tasked its new CEO, Marc Armengol, with developing a specific strategy in this area.
During a Funcas event, Núñez emphasized the need for "robust governance" and high-quality standards for data use, calling for a safe, reliable, and ethical approach. The deputy governor warned about the high dependence on external providers: according to the European Banking Authority, 70% of technology providers for European banks are outside the EU, with half in the United States. Núñez insisted that banks must maintain control over their processes and data to prevent third parties from influencing strategic decisions.
The phenomenon of "herd behavior" is particularly concerning: the homogenization of algorithms could jeopardize financial stability if unjustified chain reactions occur. So far, the Bank of Spain has not commented on the potential impact of AI on employment. However, a Morgan Stanley report estimates that AI could put 200,000 banking jobs in Europe at risk by 2030, particularly affecting office and intermediate profiles.
Despite the push for efficiency following interest rate cuts, there are no signs of a new wave of job cuts in Spanish banking. BBVA, for example, has increased its workforce to 127,174 employees, and its president, Carlos Torres, noted that 80% of workers already use tools like Gemini or ChatGPT, although he considers it premature to assess the impact on employment. CaixaBank also increased its workforce, while Santander reduced it and Sabadell slightly increased it.
Gonzalo Gortázar, CEO of CaixaBank, stated that AI will allow "doing more with the same resources" and is confident it will not lead to job reductions, integrating AI into its €5 billion investment plan. However, unions warn of potential branch closures and reduced future hiring due to automation and remote work. Gloria Ortiz from Bankinter assured that there will be no cuts, although she acknowledged that AI could slow the hiring of new employees.